We want you to love every stroke of your pen and every page of your journal. Our return policy is designed to be fair, transparent, and reflective of the delicate nature of stationery.
3.1 Eligibility for Returns
You may return an item within 7 days of delivery under the following conditions:
- Unused & Resalable: The item must be in its original packaging. Journals must not have any writing or marks; pens must not have been inked; and sets must be complete.
- Defective Goods: If a pen has a mechanical failure or a notebook has a binding defect.
- Incorrect Item: If we sent a 0.5mm nib instead of the 0.7mm you ordered.
3.2 Non-Returnable Items
For the protection of our inventory and hygiene:
- Open Ink Bottles: Once the seal is broken.
- Single Greeting Cards/Envelopes: Due to their delicate nature.
- Custom/Personalized Items: Any product that has been embossed or engraved.
3.3 The Process
- Notification: Email
support@stationeryspot.storewith your order number and a photo of the item’s condition. - Assessment: We will review your request within 24 business hours.
- Collection: For defective or incorrect items, we will arrange for a courier to pick up the parcel at our expense. For “change of mind” returns, the customer is responsible for return shipping costs.
3.4 Refunds
- Verification: Once we receive and inspect the return, we will notify you of the approval or rejection.
- Processing: Approved refunds are processed via bank transfer or original payment method within 10–12 business days. We also offer “Store Credit” as a faster alternative for those who wish to make a different selection immediately.
3.5 Transit Damage
Stationery is fragile. If your order arrives crushed or damaged by the courier, please notify us within 12 hours of receipt with photos of the packaging. We will prioritize a replacement shipment for you.